License Management Automation in Jira for BSH

BSH is a leading provider of household solutions, operating in a rapidly growing IT environment. As the number of Jira Data Center users increased, the organization required an efficient and scalable approach to license management to control costs and streamline IT operations.

Collaboration with Almarise

Almarise supported BSH in designing and implementing an automated license management system in Jira. The key objectives were to:

  • optimize license allocation,
  • automatically remove inactive accounts,
  • ensure uninterrupted access for active users,
  • provide real-time monitoring and alerts.

Challenge

BSH faced the challenge of managing licenses in a dynamically growing organization, where the number of Jira users was constantly increasing. The main difficulties were:

  • maintaining an optimal number of licenses within a limited budget,
  • avoiding manual user administration that burdened the IT team
  • reclaiming licenses from inactive users while ensuring uninterrupted access for active ones. The organization required a reliable, automated, and scalable solution that would support both current operations and future growth.

Solution

Almarise designed and implemented a ScriptRunner-based automated license management system in Jira Data Center for BSH. The solution consisted of the following key components:

User Segmentation

All users were divided into three groups: standard users, administrative users and functional users. This segmentation allowed for precise access management and optimized license allocation.

Automatic License Cleanup

A monthly activity review automatically removed users who had been inactive for six months, freeing up unused licenses.

Dynamic License Assignment

At each login, the system verified license requirements and automatically assigned users to the appropriate license group without exceeding the available license pool.

Monitoring and Alerts

Daily monitoring of license availability ensured continuous oversight, with alerts triggered when license levels dropped below predefined thresholds.

Results

  • Cost Reduction

    Optimized license usage reduced the need for additional licenses.

  • Improved IT Efficiency
    Automation eliminated repetitive administrative tasks.

  • Scalability and Flexibility

    The system adapts automatically to changes in user numbers.

  • Better Resource Availability
    Active users always have access, while inactive accounts no longer consume licenses

Conclusion

The automated license management system implemented by Almarise enabled BSH to manage Jira licenses efficiently and at scale. By leveraging ScriptRunner and dynamic license allocation, the organization reduced costs, improved IT team productivity, and ensured flexible, uninterrupted access for its users.