Benefits

Create customized news Feeds

To begin communicating with the users, create your first News Feed. Define, who should see it and where should it get the data from. Finally, select a place in Jira or Service Desk where your Feed will be displayed.

Delegate work, save time

Thanks to defining Feeds in advance you save a lot of time spent on configuring notifications from a scratch, which happens in Apps developed by other vendors. Additionally, instead of forcing your Jira Admin to manage a feed, you can delegate the job to someone else (e.g. your internal communication team or project lead) and save Jira Admin’s expensive time.

Manage responses, create reports

Every notification can demand an answer from the user – e.g. „accept” or „reject” upon reading changes to the Terms & Conditions. Every answer (and the fact of reading an announcement as well) is recorded in Announcement Feeds and can be easily used to create an acceptance report…

The HR Department in a medium-sized company is looking for an effective way of communicating with its employees. The company intranet is not visited often enough to matter. Because most of the employees use Jira to perform their everyday tasks, the HR Department decides to broadcast the messages via this channel. But how to do it? Together with Jira Admin they decide to do install Announcement Feeds, configure different feeds for various groups of employees and delegate creating info to the Communications Team.

Now employees have access to all the important information in Jira, and the HR Department has access to all necessary statistics – how many people read the information, when they read it, and what their response was (if a response was needed).

The IT Department of a major corporation is managing a huge Jira instance dedicated to software development. We regularly maintain the system, upgrade it, migrate data, and perform other important work, which sometimes means downtime. At the same time, we need to inform users about all service interruptions, planned or not, because shutting down Jira or Bitbucket for 30 minutes, even after work hours, can kill their builds and releases.

To overcome this challenge, the IT Department defines various news feeds, focused on upcoming maintenance works and targeted to developers, and uses these to broadcast info about what’s planned for next weeks, allowing them to reschedule their plans or veto plans via linked issues.

The Customer Service of a medium company works primarily in Jira Service Desk. Its work specifics require knowing a lot of changes in the Terms of Use and Products. We discuss these changes on a weekly basis during stand-ups, but it’d be far more convenient to also have them available somewhere near the workspace. Instead of printing tons of paper every year, the Customer Service management decides to use Announcement Feeds to set up dedicated support feeds within Jira.

Now the employees can check all the recent changes directly in Jira. At the same time, Announcement Feeds allows them to set up separate feeds to the customers, showing urgent info (e.g. about working on bringing the service back up online) directly in the Customer Portal, therefore lowering the ticket count.