SLA measurement? Nothing easier!
Jira Service Desk allows you to quickly start applying ITIL best practices and implementing service management processes tailored to the team’s work style. Thanks to this, customer service employees can quickly handle requests and easily distribute tasks thanks to the use of queues for service technicians. This solution allows you to easily find and manage notifications on one screen, along with the progress of work of the entire Help Desk department.
Moreover, thanks to the fact that the support system is based on the Jira system, submitting the application to e.g. the consulting department does not require complicated organizational procedures – it is enough to transfer the task to another project!
The system also allows you to create your own reports, available online and allowing the support team to maintain full transparency, and the management staff to optimize the process and make the right business decisions.