IT Service Management

The development of technology makes the processes of maintaining IT systems more and more enigmatic for the end client. It is not important, however, how and by whom the service will be performed. Ultimately, what counts is reliability, time spent on carrying out tasks and ensuring business continuity.

The answer to these needs are IT Service Management solutions (ITSM for short), allowing for the systematization, control, and management of quality and distribution of IT products.

ITSM is additionally gaining importance in organizations characterized by continuous growth or rapidly modernizing – thanks to new technologies and service delivery models, such as cloud computing, they have the chance to completely change the IT service management model.

Good ITSM solutions allow maximizing the availability of key IT services, at the same time keeping costs in check and allowing for seamless cooperation between the IT service provider and the customer. An additional advantage is transparency, thanks to which business is able to know the value of good IT and obtain a transparent picture of services rendered.

Benefits

Lower Operating Costs

A combine designed for managing notifications in Jira and Service Desk. It allows you to define news channels directed to specific groups, display notifications, create message templates and analyze the involvement and responses provided by users.

Higher Service Availability

Repeatable and well-defined processes allow reducing the risk during the implementation of new versions and maintenance works, which results in higher availability of services.

Transparent IT

All works are reported on an ongoing basis, which allows insight into the process of providing services and a clear view of processes in IT departments.

Constant Improvement

ITSM tools and practices make up an open ecosystem to improve the quality of services and to optimize the scope of the entire service portfolio.

How can we help you?

We can help your organization reorganize processes in accordance with ITSM principles, choose the right tools and reduce the costs of providing IT services. If necessary, we will also audit existing solutions and identify the elements that can be optimized.

We will provide a comprehensive and independent view of the situation facing your IT and diagnose upcoming challenges. Thanks to the cooperation with your team, we will make the change as favorable as possible for your organization and outline an action plan.

We are sharing our experience and knowledge delivering accreditated courses in ITSM area:

ITIL4^®
Peoplecert DevOps

Usage of ITSM

ITSM solutions are a good choice for organizations that want to effectively manage the process of providing IT services and products to internal and external users, e.g. those in a dynamic growth phase or who do not want to expand their internal IT customer service department. They allow for effective optimization of resources based on KPIs and parameters of SLA contracts.