Organizations rarely operate within a single platform. Development teams may rely on Jira or Azure DevOps, IT service teams work in ServiceNow, and business stakeholders expect visibility across all of them.

Each system supports a specific function. The challenge begins when work needs to move between them.

Teams start duplicating tasks, manually updating statuses, or relying on fragmented communication. Over time, this leads to inconsistencies, delays, and reduced visibility across projects.

Getint addresses this challenge by enabling structured, reliable synchronization between systems – helping organizations maintain alignment without forcing teams to change how they work.

As organizations scale, their tool ecosystem becomes more complex. Different
teams adopt tools that fit their workflows, and integration requirements grow
alongside them, sometimes unnoticeably.

However, integration is not just about connecting systems. It must also handle:

● differences in data structures between platforms

Each system organizes work differently – what is a “ticket” in one tool may have a
completely different structure, fields, or logic in another. Mapping these
differences correctly is critical to avoid data loss or inconsistencies.

● distributed ownership across teams and departments

Tools are often managed by separate teams with their own processes, priorities,
and permissions. Integration must respect these boundaries while still enabling
smooth collaboration.

● selective data sharing requirements

Not all data should be synchronized. Organizations often need to control exactly
which fields, comments, or updates are shared to maintain privacy, relevance, and
compliance.

● evolving workflows and processes

As teams grow and improve their ways of working, workflows change.
Integrations must be flexible enough to adapt without requiring constant rework
or breaking existing connections.

Without a proper integration layer, systems fall out of sync – and teams lose trust
in the data they rely on.

Getint provides a dedicated integration platform designed to synchronize work across tools such as Jira, Azure DevOps, ServiceNow, Zendesk, and more.

Instead of relying on fragile automation or manual processes, Getint focuses on structured synchronization.

Key capabilities include:

• Two-way synchronization to keep systems aligned in real time
• Advanced field mapping to control exactly what data is shared
  
• Support for complex workflows, including many-to-many relationships
  
• Flexible deployment options (SaaS, On-Premise, hybrid)

This approach ensures that integrations remain stable even as organizations grow or adapt their processes

Understanding integration becomes clearer when looking at how organizations apply it in practice. Below are real examples of how companies use Getint to connect systems and improve collaboration.

1. Lufthansa: Connecting Jira Data Center with Azure DevOps Across Global Teams

Lufthansa Group, a global aviation enterprise, needed to align development teams working in Azure DevOps with operational workflows managed in Jira Data Center.

With Getint, Lufthansa implemented a secure, On-Premise integration that:

● connected Jira Data Center and Azure DevOps across distributed teams
● synchronized work items, statuses, comments, and custom fields
● supported dozens of projects initially, scaling further over time
● enabled real-time, bi-directional data flow

This allowed teams to collaborate effectively without changing tools or workflows, improving visibility across the organization.

2. Airbus: Bridging ServiceNow and Jira for Enterprise Service Management

At Airbus, IT service management and development workflows operated in separate systems – ServiceNow and Jira.

This created delays and inconsistencies in handling incidents and service requests.

By implementing Getint, Airbus:

● synchronized ServiceNow incidents with Jira work items
● ensured updates were reflected in both systems
● improved coordination between IT and engineering teams

The integration reduced manual work and streamlined incident resolution across departments.

3. Syndis: Integrating Jira with ITSM for Faster Incident Response

Syndis, a cybersecurity company, needed to connect service management processes with development workflows to improve incident response.

Using Getint, Syndis:

● synchronized service requests with Jira work items
● reduced manual ticket handling
● improved response times for security-related issues
● ensured consistent tracking across systems

This enabled faster and more coordinated handling of critical incidents.

When integrating enterprise systems, security is essential. This is why Getint is designed to meet enterprise requirements, supporting:

• SOC 2 Type II
• ISO 27001 and ISO 27018
• GDPR and CCPA compliance

The platform also provides encrypted data transfer, audit logs, and flexible deployment options, allowing organizations to meet strict security and governance standards.

Almarise supports organizations in building modern IT environments, combining expertise in service management, cloud solutions, and digital transformation.

As their systems evolve, maintaining alignment between tools becomes critical.

Integration plays a central role in ensuring continuity across teams and processes.

Getint complements Almarise’s approach by enabling reliable synchronization between platforms, allowing teams to:

● connect development, service, and business workflows
● reduce manual coordination between teams
● maintain consistency across complex environments

Together, Getint and Almarise help companies build connected systems that scale with their needs while supporting ongoing transformation.

Getint supports over 6,000 teams worldwide, helping organizations maintain reliable integrations across complex tool ecosystems.

To explore how Getint can support your integration strategy, visit getint.io