SLA Two-dimensional Table
One of the most advanced SLA management tools in Jira and a new gadget that will revolutionize your Dashboard!
One of the common issues our clients raise is obtaining information about the status of our service, team, or project. Where are the overload, bottlenecks, or problems. Jira, of course, provides us with a range of tools for reporting or reviewing projects, but they are not based on SLA and often do not meet your needs. So far, SLA Powerbox has also provided reporting in Jira, as well as the SLA Analytics module, but we have decided to go one step further.
As a Manager, Product Owner, or simply a person responsible for the service, you don’t want to waste unnecessary time generating reports. You want your team to work dynamically, agilely, without bottlenecks, in line with Agile principles. Therefore, you need information on where support is needed, who is overloaded, or which department or application has exceeded many agreements immediately after logging in.
Following this approach, we have decided to create a gadget for SLA Powerbox, which will be similar to one of the most commonly used gadgets in Jira, the “Two dimensional filter statistics”, but based on the statuses of our SLA clocks. This is how the “SLA Two-Dimensional Table” was created, which, based on any field, will display the statuses of our clocks
Do you want to find out which of your teams is currently having the most significant issues with meeting SLA agreements? Are you worried that several of your employees who have the most breaches are simply overloaded and need help? Nothing easier! You can check everything in our gadget:
Configuration Hints:
You can select the tickets you want to analyze based on any filter or project:
In the table columns, you have the option to choose any SLA status, and easy ‘drag and drop’ functionality along with detailed descriptions will allow you to configure the gadget just as you need it:
On the X-axis, you can choose any SLA clock, and on the Y-axis, any field from the tickets (except for text fields, numeric fields, etc.:
Your gadget is intended to be a quarterly, semi-annual, bi-monthly summary, and in other gadgets, you lack the option to choose anything other than the current/previous week/month? No problem! In addition to the built-in periods, you can select any date range and customize the table to your needs:
Right after logging in, you want to see, without unnecessary analysis, which team or application is exceeding the most agreements, to immediately direct support there? We’ve also thought about this – sorting your table can be automatically saved in ascending or descending order based on any column:
If you want to sort your table directly from the dashboard, that’s also possible! By clicking on the appropriate column, you can dynamically sort your options from the dashboard:
We hope all these features meet your needs, but that’s not all! Gadgets are something that makes our work easier for all of us, and soon we will be back with more innovations in this area!
Stay tuned!
